FAQ

We specialize in fashionable footwear and accessories for style-conscious women, including:

• Heels, flats, loafers, sandals, and slippers
• Sneakers & athletic shoes
• Handbags, backpacks, and wallets
• Jewelry and fashion accessories
• Trendy clothing items

Our sizing follows standard US measurements. For the perfect fit, we recommend:

• Measuring your foot length against a wall while standing
• Comparing your measurement to our detailed size chart (available on each product page)
• Considering half sizes up if you’re between sizes or prefer a roomier fit

For clothing and accessories, please check individual product measurements.

Absolutely! We are proud to offer genuine Nine West products, all sourced directly from authorized suppliers. Each item comes with full manufacturer warranties and quality guarantees.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed with SSL encryption.

Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly through:

• DHL or FedEx for standard shipping
• EMS for free shipping orders

You can also check your order status by logging into your account on our website.

We process orders quickly to get your fashion finds to you ASAP. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.

We ship worldwide to fashion lovers across the globe! However, we currently cannot deliver to some Asian countries and remote regions due to logistical constraints. During checkout, our system will automatically verify if we can ship to your location.

We offer two convenient shipping methods:

• Standard Shipping ($12.95): Processed within 1-2 business days and delivered via DHL or FedEx within 10-15 days after shipping.
• Free Shipping: Available for orders $50+, delivered via EMS within 15-25 days after shipping.

All orders are carefully packaged at our Houston headquarters before beginning their journey to you.

While we strive for timely delivery worldwide, international shipments may occasionally experience delays due to:

• Customs processing in your country
• Local holidays or weather conditions
• Increased shipping volumes

Rest assured, we include all necessary documentation to facilitate smooth customs clearance. If your package is significantly delayed, please contact us for assistance.

We want you to love your Nine High Fashions purchase! You may return unworn, undamaged items with original tags and packaging within 15 days of delivery for a refund or exchange. Please note:

• Return shipping costs are the customer’s responsibility
• Refunds are processed to the original payment method
• Allow 7-10 business days for refund processing after we receive your return

To initiate a return, please email [email protected] with your order number and item(s) you wish to return.

We sincerely apologize for any errors! If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund at no additional cost to you.

Currently, we process exchanges by having you return the original item for a refund, then place a new order for the desired item. This ensures you receive the freshest stock available. If you need assistance selecting a different size or color, our customer service team is happy to help!

Our fashion-forward support team is ready to assist! You can reach us at:

• Email: [email protected]
• Mailing Address: 3435 Michael Street, Houston, US 77040

We typically respond to inquiries within 24-48 hours.

Currently, Nine High Fashions operates exclusively online through ninehighfashions.com. This allows us to offer a wider selection of styles at competitive prices while providing seamless global delivery.