At Nine High Fashions, we want you to be completely satisfied with your premium footwear, accessories, and apparel purchases. If you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Items must be unused, unworn, and in their original condition with all tags attached
  • Items must be in their original packaging
  • Returns must be initiated within 15 days of receiving your order
  • A proof of purchase or order number must be provided

Please note: For hygiene reasons, Jewelry & Accessories and Slippers marked as final sale cannot be returned or exchanged unless defective.

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Nine High Fashions Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item Name: – Size/Color: – Reason for return/exchange: – Preferred resolution: [Refund/Exchange for (specify item)] Please let me know the next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Wait for Approval

Our team will review your request within 1-2 business days and email you:

  • Return authorization (if approved)
  • Return shipping instructions
  • Exchange options (if applicable)

Step 3: Ship Your Return

Once approved:

  • Pack the item securely in its original packaging
  • Include all original tags and accessories
  • Affix the provided return label (for prepaid returns)
  • Ship via the carrier specified in your instructions

Refund Process

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except for defective/wrong items)
  • You will receive email confirmation when your refund is processed

Exchange Process

For exchanges:

  • We will ship your replacement item once we receive your return
  • If the exchanged item is of higher value, you’ll need to pay the difference
  • If the exchanged item is of lower value, we’ll refund the difference
  • Standard shipping rates apply for exchanges

Return Shipping Costs

Return shipping costs depend on the reason for return:

  • Customer preference returns: Customer pays return shipping
  • Defective/wrong items: We provide a prepaid return label

International Returns

For international customers (excluding certain Asian and remote regions):

  • You are responsible for any customs duties or taxes on returned items
  • We recommend using a trackable shipping service
  • Original shipping costs are non-refundable

Fashion Tip: Still unsure about sizing? Our customer service team is happy to provide styling advice and sizing recommendations before you make your next purchase.

Contact Us

For any questions about our returns policy:

Email: [email protected]
Phone: [Insert Customer Service Number]
Address: 3435 Michael Street, Houston, TX 77040, United States

We appreciate your trust in Nine High Fashions for your premium footwear and accessory needs. Our team is committed to ensuring your complete satisfaction with every purchase.