Last Updated: [Insert Date]

Welcome to Nine High Fashions! These Terms and Conditions govern your use of our website (ninehighfashions.com) and all purchases made through it. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Acceptable Use

You agree to use our website for lawful purposes only. Prohibited activities include:

  • Attempting to gain unauthorized access to our systems
  • Using automated tools to scrape content or place orders
  • Uploading malicious software or engaging in hacking attempts
  • Violating any applicable laws or regulations

1.2 Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Nine High Fashions or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We strive to accurately display our products (including Backpacks, Bags, Boots, Clothing, Flats, Handbags, Heels, Jewelry & Accessories, Loafers, Sandals, Shoes, Slippers, Sneakers & Athletic Shoes, and Wallets) with correct colors, sizes, and features. However, slight variations may occur due to monitor settings and product manufacturing.

2.2 Pricing

All prices are in US dollars and subject to change without notice. We reserve the right to correct pricing errors that may occur.

2.3 Availability

Products are subject to availability. We may limit quantities and discontinue items at any time.

3. Ordering and Payment

3.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending an order confirmation email. We reserve the right to refuse any order for any reason.

3.2 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. You represent that your payment information is accurate and that you’re authorized to use the payment method.

3.3 Order Processing

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email once your order ships.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days delivery)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days delivery)

4.2 International Orders

We ship globally except to certain Asian and remote regions. International customers are responsible for all customs duties, taxes, and import fees. We cannot predict these charges—please check with your local customs office.

4.3 Delivery Issues

If your package is lost or damaged in transit, please contact us immediately at [email protected]. We’ll work with the carrier to resolve the issue.

5. Returns and Exchanges

5.1 Return Policy

You may return most items within 15 days of delivery if they are:

  • Unused and in original condition
  • In original packaging with all tags attached
  • Accompanied by proof of purchase

Non-returnable items: For hygiene reasons, Jewelry & Accessories and Slippers marked as final sale cannot be returned unless defective.

5.2 Return Process

To initiate a return:

  1. Email [email protected] with your order number and reason for return
  2. Wait for our approval and return instructions (1-2 business days)
  3. Ship the item back as instructed

5.3 Refunds and Exchanges

Refunds are processed within 5-7 business days after we receive your return. Original shipping fees are non-refundable except for defective/wrong items. For exchanges, price differences will be adjusted accordingly.

5.4 Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).

6. Customer Responsibilities

  • Provide accurate shipping and payment information
  • Inspect products upon delivery and report issues within 48 hours
  • Follow care instructions to maintain product quality
  • Comply with all applicable laws regarding product use
  • Not resell products purchased for commercial purposes without authorization

7. Limitation of Liability

Nine High Fashions shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from product use
  • Delays or failures in performance due to events beyond our reasonable control
  • Customs delays or additional fees for international orders
  • Minor variations in product color or texture due to manufacturing processes

Our maximum liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

8. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details about how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new effective date. Your continued use of our site after changes constitutes acceptance of the new Terms.

10. Contact Information

For questions about these Terms or your orders:

Email: [email protected]
Address: 3435 Michael Street, Houston, TX 77040, United States

Thank you for choosing Nine High Fashions for your premium footwear and accessories. We’re committed to your satisfaction with every purchase.